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Knowledgebase : Ticket Explanations
The following is an explanation of the priorities that get set against tickets raised: Sev 1 (Critical) - System is down, no clock data is flowing into the system or payroll is not working. Some customer specific criteria can also apply. Sev 2 (Urgen...
Ticket status changes as the ticket is processed by the Softworks support team. The ticket status will reflect where Softworks believe the ticket is at the given point in time. The customer is expected to review ticket status regularly and comment where...